Acquiring clients for your Bookie Pay per Head Services startup company is just the beginning, then you need to find out how to retain them, and here are some tips that can help.
Indeed, it is always better to tell the truth than to lie, and that also apply to how you deal with the customers of your Bookie business.
Always be honest with clients about what you can offer them and what you can’t. Avoid lying at all costs because when you promise something that you can’t deliver, you will lose credibility and the word of mouth is likely to spread around. This is something that you don’t want as it can hurt your image and eventually your pocket.
Telling the truth to the clients of your Bookie Pay per Head Services sports betting business will reinsure the decision of players of placing bets with you, and this increases your chances of retaining them because you are doing something that is imperative for the success of any given startup: you are building trust.
In order to retain the clients of your Bookie Pay per Head Services business, you need to be respectful with them at all times, no exceptions.
Even when you have some players on your bookmaking portfolio that are difficult to deal with, you really cannot play their same game because you run the risk of losing their action.
When a player gets in touch with a bookmaking Pay per Head Services provider, he or she is expecting some things in general, and respectfulness is certainly at the top of their list, so make sure that being respectful is also at the top of yours.
Of course that there are certain limits, and when you find yourself facing a client that has been difficult since day one, it is up to you to let such person go.
If the client is someone that is always active and is constantly increasing your profits, then it is in your best interest to try to find a solution in order to keep the person satisfied. This can include a certain type of compensation or just a little extra patience!
Deal with Problems Immediately
If any sort of unwanted situation related to a client of your Bookie Pay per Head Services operation arises, try to deal with it right away.
If you don’t solve a problem that is making a given customer uncomfortable, he or she might just decide to look for a different agent, and this is something that you definitely don’t want because, after all, the player will still be able to get his action somewhere else, but you won’t see a dime from that person again, which means that the only loser will be your Bookie Pay per Head Services operation.
Work with a VIP Program
Big-time players certainly don’t want to be treated like the rest; they like to feel special and be treated accordingly.
In order to retain this type of customers, create a VIP plan that you will put in practice only with those clients whom are the most profitable ones.
Make sure that such clients are always satisfied. Give them bonuses and even gifts on a regular basis so they can feel that they are important and very relevant for your Bookie Pay per Head Services operation.
Of course don’t forget that each and every client of your business is equally important, so even though you have a few key customers on your VIP program, everybody should feel that their sports betting action is wanted.